Last updated: 2 October 2026
These terms apply when you buy a PC, part or service from Perfect PC, 9 Kennedys Road, Whenuapai, Auckland 0618, New Zealand ("Perfect PC", "I", "me"). If you have any questions, email info@perfectpc.org or call 021 802 283.
Nothing in these terms limits or excludes your rights under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or any other New Zealand consumer law. If you buy for business purposes, the Consumer Guarantees Act does not apply to the extent the law allows.
Prices and quotes
- All prices are in New Zealand dollars and include GST.
- Custom build pricing depends on the parts you choose. Once we've agreed on parts, you get a fixed quote.
- Prices and stock can change. If a price on the website is wrong, I'll contact you before going ahead.
Payment
I accept Visa, Mastercard, Afterpay, PayPal, Bitcoin and New Zealand bank transfer. Payment terms for custom builds are confirmed with your quote.
Lead times, pick up and delivery
- Listed PCs have a lead time of 1 to 3 business days for pick up from Whenuapai.
- For delivery within New Zealand, allow 3 to 5 business days.
- Pick up/Drop Off's: between 8am & 7pm Mon - Fri and by request on weekends.
Warranty
- New builds: a 12-month return-to-base warranty on the build. Return to base means the PC comes back to Perfect PC in Whenuapai for assessment and repair.
- Refurbished PCs: a 6-month warranty on the build and service.
- Components: each PC is made up of parts from several suppliers, and many carry their own manufacturer warranty, some for up to 5 years. I'll help you with those claims.
- The warranty does not cover physical damage, liquid damage, or smoke damage (from vaping, cigarettes or anything else).
Faults, returns and refunds
If something goes wrong, get in touch first. Returns are assessed by Perfect PC to work out which component needs a warranty repair, replacement or refund. Your rights under the Consumer Guarantees Act apply in addition to this warranty.
Services, repairs and bookings
- Operational Hours: Mon - Fri: 0830 - 1730. Saturdays: By Appointment Only.
Closed: Sundays - Remote services run over AnyDesk and need an internet connection. The remote performance tune also needs Facebook Messenger or WhatsApp and a USB stick.
- Parts needed for a repair are quoted before they're ordered.
- Please back up anything important before handing over a PC or starting a remote session.
Privacy
How your personal information is handled is set out in the privacy policy.